Perspective- His, Hers & Theirs
Q: What’s wrong with this photo?
A: It’s a photo of a paper towel dispenser that was installed in my office building restroom this week. The problem is that the dispenser was installed upside-down, with the slot for the towels at the top. Last time I checked, gravity pulls paper towels down and not up. So, unless you are 7 feet tall or have a really skinny hand with long fingers, you’re never going to get a paper towel out of this dispenser.
Q: What does this photo tell you about growing your business?
A: Our businesses are not about us. Your business is not about you. It’s about your clients and customers.
The person who installed this towel dispenser forgot this critically important lesson, or may be never learned the lesson in the first place. Would you not think to actually put some towels in the dispenser as part of the installation process and test whether the dispenser works? I sure would have. I would have also checked the placement, the height and the metal edges to make sure the dispenser was functional and safe. In short, I would have taken 60 seconds to live the experience my customers would experience to determine whether my clients would be well-served, under-served or poorly-served by this dispenser. If it is worth the money and time to install a towel dispenser to serve my client’s restroom needs, then it is worth a few extra minutes to serve my client’s restroom needs well.
The baseline question, however, is this: What processes, procedures and steps have I put in place to judge, measure and gauge my clients’ experiences working with my company? How about a survey? Better yet, how about a confidential survey from a third-party? How about having trusted friends and family test and evaluate my products and services, on the condition that they agree to be brutally honest in their responses, comments and feedback?
Whatever system you put in place to measure your clients’ experiences in interacting with your company, the first step in the process is to recognize the need to think more like a customer and less like a business owner or manager. Said differently, the best business managers think about the customer first and the backroom operations last. Profits never flow when the customers don’t show. It’s all about happy customers and clients. So start thinking like a client today, and you’ll increase your odds of profitability tomorrow.
A great opportunity for Indiana real estate investors
Indiana Property Manager- January 2012 newsletter
Do I Need a Lawyer to Form a Business?
Anyone with $90 and a little time can form a limited liability entity in Indiana. However, only an experienced business lawyer can help you determine the right type of entity to form and how to structure the entity so that your “corporate veil” in not pierced.
Do I Need a Lawyer to Form a Business? from Matthew Griffith on Vimeo.
Asset Protection
Basic Asset Protection for small business owners is not complicated. In fact, for most small business owners, asset protection consists mostly of three key components: (1) a limited liability entity (corporation or limited liability company), (2) a solid and sensible insurance plan, and (3) good business practices developed, in part, with your business lawyer’s help or review. In this blog, Matt briefly explores these three basics components.
Asset Protection Basics from Matthew Griffith on Vimeo.
Matt’s 3 Rules of Landlording
Landlording is a tough business. More today than ever before, landlords need to stay vigilant and follow strict rules of operation to minimize risks and increase profits. After 18 years of representing landlords, I have developed several “rules of landlording.” Here are the first three rules-
MATT’s FIRST 3 RULES OF LANDLORDING.
Matt’s 3 Rules of Landlording from Matthew Griffith on Vimeo.
“ARE LAND CONTRACTS NOW SAFE UNDER THE SAFE ACT?”
Regulators Suggest Land Contracts Are Not Subject to New Law
Background
In 2008, Congress passed and President George Bush signed into law the Housing and Economic Recovery Act, (Public Law 110-289) (HERA). HERA is designed to assist with the recovery and the revitalization of America’s residential housing market – from modernization of the Federal Housing Administration, to foreclosure prevention, to enhancing consumer protections. The SAFE Act is a key component of HERA.
The SAFE Act is designed to enhance consumer protection and reduce fraud by encouraging states to establish minimum standards for the licensing and registration of state-licensed mortgage loan originators. The SAFE Act requires states to have licensing and registration systems by July 31, 2010. Indiana’s SAFE Act law was passed last year and goes into effect in June 2010. An easier-to-read version of the Indiana law appears in the Indiana Administrative Code.
You Need a License, If You Are a “Loan Originator”
You need a loan originator’s license, if you are a loan originator as defined by the new Indiana law enforcing the SAFE Act. In a sentence, anyone who offers or provides a residential mortgage loan or extends credit for a home purchase is deemed a loan originator and is required to get a license.
You Might Be a “Loan Originator”
The SAFE Act defines “loan originator” as “an individual who (1) takes a residential mortgage loan application; and (2) offers or negotiates terms of a residential mortgage loan for compensation or gain.” This definition is broadly interpreted. If you sell a residential property on credit, YOU ARE PROBABLY A LOAN ORIGINATOR under the SAFE Act.
Indiana’s Law Has (Already) Changed, Since July 1, 2010
Indiana passed its Safe Act statute with an effective date of July 1, 2010. Originally, the following regulation appeared to draw land contracts into scope of the Safe Act:
“Mortgage transaction” means a loan or consumer credit sale in
which that is or will be used by the debtor primarily for personal, family, or household purposes and is secured by a mortgage, or a land contract, or other equivalent consensual security interest on a dwelling or residential real estate.
(emphasis added).
Sometime in July 2010, Indiana proposed a new regulation that deleted the term “land contract” from the definition of a “mortgage transaction.” The new definition reads as follows:
“Mortgage transaction” means a loan or consumer credit sale that is or will be used by the debtor primarily for personal, family, or household purposes and is secured by a mortgage or other equivalent consensual security interest on a dwelling or residential real estate upon which is constructed or intended to be constructed a dwelling.
Clearly, the term “land contract” was deleted from the regulation. However, the question is this: Is the definition of a “mortgage transaction” still broad enough to include land contracts?
In an effort to get this question answered, a number of lawyers and real estate brokers have contacted the Indiana Department of Financial Institutions and have spoken with Jim Harrell, Assistant to the Supervisor-Consumer Credit, about the applicability of the Safe Act to land contracts. What this author has been told is that Department of Financial Institutions deleted the term “land contract” from the regulations, because the Department of Financial Institutions believes the statute should only apply to transactions where title to the real estate has transferred to the consumer-borrower.
A Word of Caution
This author has concerns that the Safe Act is so broadly written that future regulators could apply the law to land contracts, or at least argue that land contracts fall within the scope of the law. We should assume that neither Jim Harrell nor anyone else from the Indiana Department of Financial Institutions will testify in defense of someone using a land contract in years to come. Nor would this evidence be admissible in an Indiana court.
The new regulations make no mention of title to land transferring as a definitional component of the new law. In fact, with regard to ownership of real property, the terms “title,” “transfer,” and “deed” appear nowhere in the new regulations. There is arguably no language in the Safe Act or Indiana law supporting the interpretation given by the Indiana Department of Financial Institutions.
Under the new regulations, the term “loan” still includes “the creation of debt by the creditor’s payment of or agreement to pay money to the debtor or to a third party for the account of the debtor; or the extension of credit by a person who engages as a seller in credit transactions primarily secured by an interest in land.” That language sounds like a land contract to many real estate lawyers.
The new regulations do not exclude land contracts. Nor does the statute or regulations contain any language distinguishing situations where title has or has not transferred, as part of a “mortgage or other equivalent consensual security interest on a dwelling or residential real estate.” The term “land contract” has merely been deleted from the definition of a “mortgage transaction.”
So, until regulators expressly exclude land contracts from the Safe Act, be cautious in the use of land contracts.
Exclusions
There are exceptions under the SAFE Act. Here are a few:
• Selling a home you previously occupied/lived in as your residence.
• Certain clerical and administrative tasks.
• Selling a home to an immediate relative, as defined by the statute.
• Selling commercial buildings, as defined by the statute.
• An attorney who negotiates terms of a residential mortgage loan with a prospective lender on behalf of a client as an ancillary matter to the attorney’s representation of the client, unless the attorney is compensated by a lender, mortgage broker, or other mortgage loan originator or by an agent of such lender, mortgage broker, or other loan originator.
What Is a “Dwelling”
The SAFE Act’s definition of “residential mortgage loan” includes a loan secured by a consensual security interest on a “dwelling” and cross-references the definition of dwelling in section 103(v) of the Truth in Lending Act (TILA) (15 U.S.C. 1601 note). Regulation Z, which implements TILA, defines dwelling to mean “a residential structure that contains 1 to 4 units, whether or not that structure is attached to real property. The term includes an individual condominium unit, cooperative unit, mobile home, and trailer, if it is used as a residence.”
As always, feel free to contact this author for specific answers to your real estate investing and legal questions, or call for a consultation. Good luck and Happy Real Estate Investing.
SAFE Act Catches Lawyers By Surprise
I have been writing and talking about the SAFE Act- which makes most land contracts in Indiana unlawful- for months now. I thought that I was the only lawyer in town who had heard of the new law. No one seemed to know about it.
That recently changed, as a wave of panic swept through the local real estate bar in recent weeks. And boy oh boy, are there some shocked and angry real estate lawyers out there. This is a horrible new law in that it makes it unlawful for many people to sell their own real estate on contract.
It has been such a rude awakening for so many lawyers that a Continuing Legal Education class was quickly organized for next Friday in a matter of weeks. Usually, CLE’s are planned months and months in advance.
Congratulations to those of you who listened to my teleclass on the SAFE Act or who read my blog. You knew about this crazy new law long before many real estate lawyers did.
If you want to learn more about the SAFE Act and the several new laws that have passed recently, register for the July 17 real estate class. Details are here.
You can also listen to the teleclass on this blog.
“MOST LAND CONTRACTS ARE NOW DEAD IN INDIANA”
If you are engaging in any of these real estate transactions in Indiana, you should read this article-
● Selling residential property on land contract.
● Extending credit to any home purchaser.
In 2008, Congress passed and President Ge
orge Bush signed into law the Housing and Economic Recovery Act, (Public Law 110-289) (HERA). HERA is designed to assist with the recovery and the revitalization of America’s residential housing market – from modernization of the Federal Housing Administration, to foreclosure prevention, to enhancing consumer protections. The SAFE Act is a key component of HERA.
The SAFE Act
The SAFE Act is designed to enhance consumer protection and reduce fraud by encouraging states to establish minimum standards for the licensing and registration of state-licensed mortgage loan originators. The SAFE Act requires states to have licensing and registration systems by July 31, 2010. Indiana’s SAFE Act law was passed last year and goes into effect in June 2010. An easier-to-read version of the Indiana law appears in the Indiana Administrative Code.
You Need a License, If You Are a “Loan Originator”
You need a loan originator’s license, if you are a loan originator as defined by the new Indiana law enforcing the SAFE Act. In a sentence, anyone who offers or provides a residential mortgage loan or extends credit for a home purchase is deemed a loan originator and is required to get a license.
“Anyone who offers or provides a “residential mortgage loan,” such as a land contract, is a loan originator and is now required to get a license.
You Might Be a “Loan Originator”
The SAFE Act defines “loan originator” as “an individual who (1) takes a residential mortgage loan application; and (2) offers or negotiates terms of a residential mortgage loan for compensation or gain.” This definition is broadly interpreted. If you sell a residential property on credit, such as is the case under a land contract, YOU ARE A LOAN ORIGINATOR under the SAFE Act.
Exclusions
There are exceptions under the SAFE Act. Here are a few:
• Selling a home you previously occupied/lived in as your residence.
• Certain clerical and administrative tasks.
• Selling a home to an immediate relative, as defined by the statute.
• Selling commercial buildings, as defined by the statute.
• An attorney who negotiates terms of a residential mortgage loan with a prospective lender on behalf of a client as an ancillary matter to the attorney’s representation of the client, unless the attorney is compensated by a lender, mortgage broker, or other mortgage loan originator or by an agent of such lender, mortgage broker, or other loan originator.
What Is a “Dwelling”
The SAFE Act’s definition of “residential mortgage loan” includes a loan secured by a consensual security interest on a “dwelling” and cross-references the definition of dwelling in section 103(v) of the Truth in Lending Act (TILA) (15 U.S.C. 1601 note). Regulation Z, which implements TILA, defines dwelling to mean “a residential structure that contains 1 to 4 units, whether or not that structure is attached to real property. The term includes an individual condominium unit, cooperative unit, mobile home, and trailer, if it is used as a residence.”
Conclusion.
Most small investors who sell residential property on land contract are now required to have a mortgage loan originator’s license. Obtaining a license is not easy, fast or cheap. As a result, most investor will no longer sell on land contract.
As always, feel free to contact this author for specific answers to your real estate investing and legal questions, or call for a consultation. Good luck and Happy Real Estate Investing.